Wind River Systems is committed to meeting the needs of our customers. As part of that commitment, we provide a variety of ways of contacting our Customer Support group:

The Tornado Launcher

The launcher's Support menu provides a structured online system for requesting help with any WRS product. For more information, see 9.2 WRS Support Services.

support@wrs.com

You can use this e-mail address directly to contact customer support if you prefer, although using the Support menu is usually helpful.

The World Wide Web

The most current information about Wind River products and services, including training courses and schedules, is always available under http://www.wrs.com. The launcher provides quick access to several starting points in our Web publications; see 9.3 WRS Broadcasts on the World Wide Web.

1-800-872-4977    (1-800-USA-4WRS)

Within the North America, you can contact us with a toll-free voice telephone call. In other countries, please contact your distributor (see the back cover).

FAX: 1-510-814-2164

You can print out the structured information from the launcher's Support menu to use FAX instead of e-mail; see 9.2 WRS Support Services.

The remainder of this chapter describes the support and information facilities built into Tornado. These facilities are helpful, but are not required: use whatever contact method you find most convenient.