9.1   Introduction

Wind River Systems is committed to meeting the needs of our customers. As part of that commitment, we provide a variety of ways of contacting our Customer Support group:

  • The Tornado Launcher
  • The launcher's Support menu provides a structured online system for requesting help with any WRS product. For more information, see 9.2 WRS Support Services.

  • support@wrs.com
  • You can use this e-mail address directly to contact customer support if you prefer, although using the Support menu is usually helpful.

  • The World Wide Web
  • The most current information about Wind River products and services, including training courses and schedules, is always available under http://www.wrs.com. The launcher provides quick access to several starting points in our Web publications; see 9.3 WRS Broadcasts on the World Wide Web.

  • 1-800-872-4977    (1-800-USA-4WRS)
  • Within the North America, you can contact us with a toll-free voice telephone call. In other countries, please contact your distributor (see the back cover).

  • FAX: 1-510-814-2164
  • You can print out the structured information from the launcher's Support menu to use FAX instead of e-mail; see 9.2 WRS Support Services.

    The remainder of this chapter describes the support and information facilities built into Tornado. These facilities are helpful, but are not required: use whatever contact method you find most convenient.


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    NOTE: The standard Wind River Systems support contract specifies particular contact people at your organization. Please channel your support requests through them.